FAQ
Frequently Asked Questions (FAQs)
1. What is Sway and Stride all about?
Sway and Stride is a comfort-first women’s wear brand designed for everyday movement and ease. Our pieces blend relaxed silhouettes, breathable fabrics, and contemporary styling—so you feel comfortable without compromising on elegance.
2. What kind of products do you offer?
We specialise in comfortable yet chic co-ord sets, dresses, tops, and bottom wear that can be worn at home, while stepping out, during casual outings, party or even for work. Our designs are versatile, minimal, and thoughtfully made for modern lifestyles.
3. What fabrics do you use?
Most of our products are crafted using premium polyester stretch and blended fabrics that are soft, breathable, wrinkle-resistant, and easy to maintain. Fabric details are clearly mentioned on each product page.
4. How do I choose the right size?
Each product page includes a detailed size chart to help you find the perfect fit. If you’re between sizes or prefer a relaxed fit, we recommend sizing up. For any assistance, feel free to contact us before placing your order.
5. Are your clothes true to size?
Yes, our garments are designed to be true to size with a comfortable fit. Since many of our styles have stretch and relaxed silhouettes, they adapt well to movement and daily wear.
6. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on all orders and locations across India.
7. How long does shipping take?
Orders are usually processed within 2-4 working days and delivered within 5–8 working days, depending on your location. You will receive tracking details once your order is shipped.
8. Do you ship across India?
Yes, we currently ship all over India. Shipping charges, if applicable, are displayed at checkout.
9. Can I cancel or modify my order?
Orders can only be cancelled or modified before they are shipped. Please contact us as soon as possible after placing your order, and we’ll do our best to assist you.
10. What is your return or exchange policy?
We accept returns or exchanges only if the product received is damaged or incorrect. The item must be unused, unwashed, and in its original condition. Please contact us within 7 days of delivery with images for support.
11. How do I take care of Sway and Stride garments?
For best results:
- Gentle machine wash or hand was.
- Wash inside out
- Avoid harsh detergents
- Do not bleach
Care instructions are also mentioned on individual product pages.
12. How can I contact Sway and Stride?
You can reach us via:
- Email: swayandstride@gmail.com
- Instagram DM: @swayandstride
We aim to respond within 24–48 hours.
13. Will you be launching new collections?
Yes! We regularly introduce new styles and collections. Follow us on Instagram or subscribe to our updates to stay in the loop.